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Check the Customer Download Center The NetZoom shape libraries are updated regularly, so check again to see if your particular shape or stencil was added. If you still cannot find what you are looking for, NetZoom subscribers can request a shape or stencil to be created for FREE in several ways. Submit Shape Request Online You may also submit a request. Use the form to give us as much information as you can about the shape or stencil you need. As your request is processed, you can monitor the status of your request. You will be e-mailed once your requested shapes have been completed. You may also contact us at Support@AltimaTech.com or 630.281.6464 (CST) to request more shapes.

A:	Please e-mail us at Support@AltimaTech.com to report any possible errors. We will review your information and make the necessary changes as soon as possible. You may also call us at 630.281.6464 (CST).

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Use your subscription number to log into the Customer Download Center Our Visio Stencil Browser allows you to easily browse through our libraries, manufacturers, product line stencils and preview equipment thumbnails. To download a stencil, highlight it and click Add to Queue if you want to add more. Once you are finished making your selections, click Check out. Use the Download queue list to view your selections. If you need to add more, click Add more. Click Download when you are finished making your selections. Complete the User Information form and submit it. Your information will be saved for future visits.

A:	When downloading from www.NetZoom.net or www.VisioStencils.com the default path should be set to download to you’re My Documents folder. You can find this folder at C:\Documents and Settings\your user name\My Documents

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Along with the equipment library, NetZoom�s renewable 12-month subscription allows users to:       Download free updates to their NetZoom library, ensuring that you have the latest         equipment shapes, which are added to NetZoom on a daily basis       Submit free shape requests for any equipment you cannot find in the NetZoom library,         which are completed in as little as 24 hours       NetZoom Web Service: Web access to NetZoom equipment shapes on any PC with         Microsoft Office 2007/2003 and an Internet connection       Obtain free technical support

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Your subscription number is required for important user services, including: Download Shapes and Stencils: You will need your subscription number to download shapes and stencils and updates to the NetZoom libraries. Support and Free Shape Requests: The subscription number lets you access our entire line of support services. If you have technical issues with NetZoom or you would like to request more shapes, you will need to supply this number. NetZoom subscribers may request additional shapes to be created � at no additional charge. Discounts & Renewing NetZoom Subscriptions: Users with valid subscription numbers qualify for discount pricing when renewing their NetZoom subscriptions. NetZoom Web Service: Web access to NetZoom equipment shapes on any PC with Microsoft Office 2007/2003 and an Internet connection Technical Support: Contact our support specialists at 630.281.6464 (CST)

A:	Shortly after you purchase a NetZoom subscription, you should receive your subscription number and instructions on installing NetZoom at the e-mail address you provided. If you have not yet received this e-mail, please contact us at Support@AltimaTech.com or 630.281.6464 (CST).

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If you have lost your subscription number, please contact us immediately at Support@AltimaTech.com or 630.281.6464 (CST). You will need to provide as much information as you can (company name, purchase date, who purchased it, etc.) so we can validate your information and retrieve the subscription number we have on file for you.

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Yes, the Visio stencils can be used after your subscription expires. We recommend, however, that you renew your subscription on time for uninterrupted access to exclusive subscriber services:       Download updates to your equipment shape and Visio stencil library       Submit free shape requests, which are turned around in as little as 24 hours       NetZoom Web Service for web access to NetZoom equipment shapes on any PC with         Microsoft Office 2007/2003 and an Internet connection       Obtain technical support for NetZoom       Take advantage of reduced pricing for renewing subscriptions on time. If your         subscription number is expired for over 30 days, you will have to purchase a NetZoom         subscription at our first-time pricing rates.

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No. To receive technical support, receive updates to the shape library of your subscription, and to request additional shapes and stencils at no charge, you will need an active subscription number. If your subscription has expired, there is a 30-day grace period in which you qualify for renewal pricing on an equivalent subscription. If this grace period has passed, you will need to purchase a new subscription. Contact Sales@AltimaTech.com or 630.281.6464 (CST) for more information.

A:	If your subscription has expired, there is a 30-day grace period in which you qualify for renewal pricing. If this grace period has passed, you will need to purchase a new subscription. Contact us at Sales@AltimaTech.com or 630.281.6464 (CST) for more information.

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The number of equipment shapes listed on our website is an approximate total of all the equipment shapes we have for each NetZoom library. However, a certain number of shapes represent legacy devices or equipment that is not in widespread use, which are not included on Media Pack DVDs. Rest assured, we continually evaluate the equipment shapes and Visio stencils included on these DVDs and make sure they feature the latest, most relevant and most downloaded equipment shapes from each NetZoom library. Whether you load only the shapes you need or load the entire DVD onto your PC, you have the world�s most current and comprehensive set of equipment shapes and Visio stencils for your IT and AV network diagrams. However, if you still need a shape that is not included on the DVD, your subscription gives you full access to your subscription�s library. You can download any of the NetZoom shapes in your subscription through the Customer Download Center

A:	Yes. However, users must have their own NetZoom subscription to use NetZoom shapes. In addition, NetZoom shapes cannot be extracted from diagrams, shared, copied, modified, distributed, or sold for commercial purposes. Please read the End-User License Agreement for more information.

A:	No, a Visio Stencils subscription is only good to download the stencils for Visio. To use NetZoom 9 as well as download Visio Stencils, you must purchase a NetZoom 9 subscription. Click here to purchase NetZoom 9.

A:	NetZoom Visio Stencils are supported for Microsoft Visio 2007 and Microsoft Visio 2003.

A:	No. Visio Stencils are only compatible with Microsoft Visio 2007 and 2003. If you would like to use NetZoom equipment shapes in other Microsoft Office applications, AutoCAD, netViz or other supported applications, learn more about our other NetZoom products at www.NetZoom.net.

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No. If your hard drive crashes, there is no way for us to supply you with the information/shapes you had at the time your computer crashed. Also, we cannot supply you with a disc of the latest shapes from our library. However, users with valid subscription numbers can re-download shapes and Visio stencils from the Customer Download Center. We recommend that you always renew to keep your NetZoom subscription current. This will allow you to download the latest NetZoom shapes and/or restore NetZoom shapes from a disc.