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| Exchanges and Refunds |
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There are no refunds on NetZoom purchases. However, if you purchased the incorrect
equipment library and wish to exchange it for a different library, you must do so
within 30 days of the original purchase date. In addition, NetZoom Media Pack and
Professional customers requesting an exchange must return library media (DVDs).
Once it is received, the replacement media will be shipped.
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| Frequently Asked Questions | | | | | | | Purchasing NetZoom Visio Stencils | |
| A: | A one-year subscription for a single user starts at $500 to $900, depending on the equipment library you purchase. Our Computer/Telecom and Audio/Video libraries each start at $500, while our Universal, all-in-one equipment library (with Computer/Telecom, Audio/Video and Logical network shapes) starts at $700.
Visit the Purchase section for detailed pricing information.
Here is a summary of the NetZoom Visio Stencil libraries we offer. For more details, please visit the NetZoom Visio Stencils Overview page in our Products section.
NetZoom Universal
Our complete, all-in-one equipment shape and Visio stencil library.
The complete library has more than 175,000 manufacturer-specific equipment shapes and stencils from more than 4,200 hardware manufacturers of network and audio/video equipment and our complete collection of shapes for logical diagrams, it is the library that grows with your needs.
NetZoom for Computer/Telecom
The complete library has over 85,000 equipment shapes and stencils from over 2,000 of the leading suppliers of network and server infrastructure components, including Cisco, Dell, HP, APC, Chatsworth, IBM, Sun and thousands of others.
NetZoom for Audio/Video
The complete library contains offers over 35,000 shapes and stencils from over 1,500 manufacturers, including Elan, AMX, Escient, Lutron, Marantz, Bang and Olufsen, Mitsubishi, Sony, and thousands of others.
| | A: | When you purchase NetZoom Visio Stencils, you�re not just purchasing an equipment library � you�re getting one year of valuable services that are only available to NetZoom subscribers. NetZoom�s renewable 12-month subscription allows users to:
Download free updates to their NetZoom library, ensuring that you have the latest equipment shapes, which are added to NetZoom on a daily basis
Submit free shape requests for any equipment you cannot find in the NetZoom library, which are completed in as little as 24 hours
Obtain free technical support
| | A: | No, NetZoom can only be purchased as a renewable, 12-month subscription. | | A: | You can view and download our order form, which contains the necessary product numbers. | | A: | Yes. We also offer subscriptions in the form of 5-User and 10-User packs. The pricing for each multi-user pack has a built-in discount. | | A: | Yes. Please call Altima Technologies Sales at 630.281.6464 (CST) for more information on how you can qualify. | | A: | Yes. Please call Altima Technologies for information on exclusive services and advantages we offer to network hardware manufacturers. You can also learn more about our manufacturer programs on our website |
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